Kals Jewels LLC – Permanent Jewelry Policy

All Sales Are Final
Due to the custom, made-to-fit nature of permanent jewelry, all sales are final. We do not offer refunds or exchanges once a piece has been fitted and welded.

Custom Fit Disclaimer
Permanent jewelry is sized specifically to each individual at the time of purchase. It is the customer’s responsibility to ensure proper fit before welding is completed. Once welded, adjustments may require removal and re-welding, which may incur an additional fee.

Repairs & Re-Welds
If your jewelry breaks or stretches, we are happy to offer re-welding services:

* Complimentary re-weld within 7 days of purchase (with proof of purchase)

* After 7 days, a small re-weld fee may apply

* Repairs for damaged chains may require replacement at an additional cost

Lost Jewelry
We are not responsible for lost jewelry. Once your piece leaves our care, it is your responsibility to maintain and protect it.

Metal Sensitivity
We use high-quality materials, but we cannot guarantee against allergic reactions or skin sensitivities. Please inform us of any known allergies prior to your appointment.

Removal Policy
If you need to remove your jewelry (for medical procedures, travel, etc.), we recommend cutting it at the jump ring. We are happy to re-weld your original chain when you’re ready (re-weld fee may apply).

Care Instructions
To maintain the longevity of your jewelry:

* Avoid harsh chemicals (chlorine, cleaning agents, perfumes)

* Gently clean with mild soap and water

* Handle with care to prevent stretching or breakage

Pop-Up & Event Policies
Policies apply to all pop-up events and collaborations. Availability for repairs or re-welds may vary based on event scheduling.

By purchasing permanent jewelry from Kals Jewels LLC, you acknowledge and agree to this policy.

FAQ

  • Permanent jewelry is custom fit jewelry with high end materials such as 14k gold-filled and sterling silver. These chains are long lasting and will not tarnish or rust.

    The jewelry is clasp-less, pain-less and hassle-free. The process of choosing the chain is the best part! Bring your BFF, sister, mom, daughter, significant other etc. and get matching styles that are meant to be worn every day for a trendy, effortless style.

  • The process is completely painless.

    The piece is welded, which means there is some heat involved, but it only touches the jewelry and not your skin. A protective swatch is always used between your skin and the chain.

  • The jewelry can always be removed by carefully cutting with a pair of scissors.

    That removal doesn't have to be forever as I offer re-welding for a small fee.

  • Yes, they can. Since nothing about the piece is magnetic, it will not cause any problems for an MRI machine.

    However, if a medical professional insists you remove it, you can do so with a scissors and get it re-welded free of charge after your procedure.

  • Yes, I have a studio location. If you would like to schedule an appointment, please visit the home page or contact kali@kalsjewels.com

  • Yes, you can purchase gift certificates in person at my studio location.

  • Yes, I travel for special events. The best way to keep up with my schedule, upcoming events, pop-ups and availability is by following along on social media.